1. Introduction

Highlands Natural (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, www.highlandsnatural.com.au, and/or purchase our regenerative beef products, both retail and wholesale.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect and store the following types of personal information:

• Personal Details: Name, email address, phone number, billing address, and delivery address.

• Payment Information: Credit/debit card details or payment account information.

• Account Information: If you create an account, login credentials and purchase history.

• Business Information (Wholesale Customers): Business name, ABN, and relevant business contact details.

• Communications: Records of correspondence, including customer inquiries and feedback.

• Website Usage Data: IP address, browser type, referring URLs, pages viewed, and time spent on our website.

We only collect personal information that is necessary for the purposes outlined in this policy.

3. How We Collect Information

We collect information in the following ways:

• Directly from you when you fill out forms, place an order, or communicate with us.

• Automatically through cookies and analytics tools when you visit our website.

• From third-party service providers (e.g., payment gateways or delivery partners).

Cookies: We use cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

4. How We Use Your Information

We use your personal information to:

• Process and deliver your orders (retail and wholesale).

• Manage your account and transactions.

• Provide customer support and address inquiries.

• Send updates about your order, delivery, and account activity.

• Inform you about promotions, new products, or updates (with your consent).

• Improve our website, products, and customer experience.

• Comply with legal obligations and regulatory requirements.

We will not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent.

5. Disclosure of Your Information

We may disclose your information to:

• Payment processors to complete transactions.

• Delivery and logistics partners to fulfill orders.

• IT service providers who assist in operating our website.

• Legal and regulatory authorities if required by law.

All third parties are contractually obligated to protect your personal information and use it only for the purposes we specify.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. These measures include:

• Encrypted payment processing.

• Secure server infrastructure.

• Restricted access to personal data.

Despite our efforts, no data transmission over the internet is completely secure. You share your information at your own risk.

7. International Data Transfers

Your personal information may be stored and processed outside Australia, where our service providers are located. In such cases, we ensure that appropriate safeguards are in place to protect your information.

8. Your Rights and Choices

You have the right to:

• Access your personal information.

• Correct or update your information.

• Request deletion of your data, where legally permissible.

• Withdraw consent for marketing communications.

To exercise these rights, please contact us at sales@highlandsnatural.com.au.

9. Marketing Communications

If you have opted in, we may send you promotional emails. You can unsubscribe at any time by clicking the “Unsubscribe” link in our emails or contacting us directly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Please review it regularly.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Highlands Natural

Email: sales@highlandsnatural.com.au

We are committed to resolving any privacy concerns promptly and transparently.

Last Updated: December 30th, 2024